FAQ

📦 How long does production and shipping take?

Because every item is printed on demand to avoid textile waste and ensure crisp, fresh printing:

• Production Time: 2 to 4 business days for printing, curing, and rigorous quality inspection.
• US Domestic Shipping: 3 to 5 business days via USPS Ground Advantage or UPS Ground.
• Total Estimated Delivery: Most US customers receive their items within 5 to 8 business days of placing an order.

As soon as your package leaves our domestic print hub, you will receive an automated shipping confirmation email with full end-to-end tracking.

🛡️ What is your Return & Replacement Policy?

We stand 100% behind our craftsmanship with our 30-Day Happiness Guarantee.

If your order arrives damaged, defective, misprinted, or incorrect in any way, simply email us at odwalker@gmail.com with your order number and a quick photo. We will immediately dispatch a free replacement at zero charge to you, or issue a complete refund.

🇺🇸 Where are your products made and shipped from?

All Sudo Threads orders ship from specialized print-on-demand fulfillment centers located in Georgia, North Carolina, Florida, and California, USA. We partner exclusively with premier US direct-to-garment (DTG) facilities utilizing non-toxic, eco-friendly water-based inks and precision heat presses.

👕 How do your t-shirts and hoodies fit?

Our apparel runs true to modern unisex retail standards. They feature a comfortable, structured fit that is flattering without being overly boxy.

If you prefer an oversized, baggy streetwear aesthetic, we recommend ordering one size up.

🔒 Is checkout secure on Sudo Threads?

Yes. Our checkout is hosted directly on Shopify's Level 1 PCI-DSS compliant infrastructure with 256-bit SSL bank-grade encryption. We support all major payment providers including Visa, Mastercard, American Express, Apple Pay, Google Pay, and Shop Pay. Your payment data is never stored on our servers.

📬 How do I contact customer support?

You can reach our founder and support dispatch directly:

Email: odwalker@gmail.com
Support Hours: Monday – Friday: 9:00 AM – 5:00 PM EST (Response within 24 hours)
HQ Address: Sudo Threads, 2708 Quillians Dr, Gainesville, GA 30506-2884, USA
Facebook: @SudoThreads